In the situations outlined below, the Customer may ask for compensation under the Money Back Guarantee. If a customer has a request that does not fit into one of the aforementioned categories, they can contact the customer support staff to discuss it and wait for further consideration.
If a consumer wants compensation because of poor merchandise, the Quality Assurance Team will conduct an investigation. The client is required to provide a thorough analysis highlighting the mismatch between the Order's requirements and the Product. The resolution will be influenced by the investigation's outcome
A customer is entitled to a full refund of their money if they cancel an Order before a Writer has been assigned. A Writer receives 70% of their compensation if they have previously been hired. The remaining amount is utilised to cover the costs of processing the Order on behalf of the Writer and Company. The Customer is entitled to 50% of the price if the Writer receives an Order with just half of the deadline remaining.
In the case that service delivery is delayed, the client has a right to a Time Delivery Difference Refund. For lengthy Orders that last longer than 2 weeks, the compensation is equivalent to 7%.
Any Purchased Order Preferences are non-refundable and cannot be separated from the initial product or service provided
For lengthy Orders that last longer than 2 weeks, the compensation is equivalent to 7%. In the case that service delivery is delayed, the client has a right to a Time Delivery Difference Refund. The original deadline and length of the delay are taken into consideration when calculating this compensation
The business will handle the refund within five days of the confirmation date if the consumer receives a refund confirmation. It is essential to remember that the Company disclaims all responsibility for any bank transfer costs, particular transfer characteristics, or any delays resulting from issues with the bank's services.
The processing cost is $10(Ten) or more because small transactions won't be processed since they can't afford the transaction fees levied by the Company and the Customer's Bank. The consumer will get their money back in this case as credit for future purchases
Within two months following the fulfilment of the Order, the Customer must get in touch with the Support Team to obtain reimbursement. After handling the review for five days, the Billing Department representative will get in touch with the customer by phone or email to give a resolution. The representative has the opportunity to ask for any extra information that can help the claim be processed correctly.